Profile: Public Corporation that provides a public transport service to passengers using the metro in Lisbon.

Number of employees: 1400

Location: Lisbon

Website: www.metrolisboa.pt

IMPLEMENTED SOLUTION

The Lisbon Metro has been a client of ACTUASYS for over 20 years, and has therefore operated various generations of solutions, from solutions based on UNIX platforms in the 1990s, up to the current EXPERT solutions based on Windows platforms. A solution is being used based on the interaction of employees and managers through the use of Self-Service for both profiles, facilitating the task of the HR department that ensures the processing and final validation of all the information. The automation of the exportation of data for salary processing in SAP, as well as the operation of records synchronisation between SAP and the Actuasys EXPERT solution are both fundamental supports for the HR management team. 115 UMV6 terminals, dispersed throughout the Lisbon Metro network, are being used for registering attendance. The UMV3/6 terminals proved to be highly robust to the needs of the Metro for installation in station tunnels, which are subject to high levels of electrical noise. With the UMV3/6 terminals, the Metro was able to overcome this difficulty that was previously experienced by several other terminal solutions.

MOTIVATION

For registering attendance, the Metro wanted to address the need to cover the entire network of Lisbon Metro stations with the robustness and stability needed, but which had not yet been possible. For processing working times the need was based on a set of very advanced requirements arising from the company’s activity and the type of operation it has, numerous highly complex schedules, and processing rules that are highly variable, and require agility to respond to them in a timely fashion, etc. Full integration with the salary processing solution, SAP, was also a pressing need.